SAMSUNG - The Future Belongs to Those Who Make It

B2B Technical Support Engineer

About our Team

We provide a world-class technical support to European customers delivering digital signage solutions with professional large format panels and hotel TV solutions. We are looking for a technical expert with advanced troubleshooting skills and a can-do attitude who feels confident engaging with customers on a professional level. As a member of our team, you will deliver a premium experience for our customers.

Role and Responsibilities

  • Troubleshooting and resolving issues as 2nd level of technical support
  • Creating sample and demo applications presenting Smart Signage usage in various business scenarios (including integration with peripherals or 3rd party solutions)
  • Supporting partners in integration their solution with Samsung CMS
  • Delivering consulting service to system integrators and local European Samsung subsidiaries
  • Delivering onsite and/or remote technical trainings to developers and partners
  • Supporting introductions of new products, features and technologies
  • Maintaining good relationships with local offices, system integrators, clients
  • Business trips mostly within Europe up to 20% time

Skills and Qualifications

  • A technical University degree (or proven IT engineering knowledge)
  • 3 years of professional experience in the IT field
  • Knowledge of front-end technologies: JavaScript (ECMA 6), HTML 5, CSS3; and back-end: Node.js
  • Technically oriented. Strong analytical, troubleshooting and problem solving skills
  • Ability to translate customer product story into technical requirements
  • Excellent fluency in English (both verbal and written) - you’ll be conducting presentations in English in front of a multinational audience
  • Innate soft skills: effortless communication with team members and staff, confidence in speaking in front of a larger audience
  • Self-motivation, self-management and time management skills to meet deadlines and/or priorities
  • Passion for technology and continuous improvement of supported products and solutions

Nice to have

  • Knowledge of cloud solutions: AWS, Azure
  • Knowledge of back-end technologies: WebAssembly, Web Services, REST API
  • Knowledge of client-server technologies: HAProxy, Tomcat, Node.js, Postman
  • Knowledge of databases: PostgreSQL

We offer

  • Team:
    • Friendly working atmosphere
    • Opportunity to work in multiple projects
    • Working with the latest technologies on the market
    • Monthly integration budget
  • Equipment:
    • PC workstation + 2 external monitors
    • OS: Linux, Windows
  • Benefits:
    • Private medical care (possibility to add family members for free)
    • Multisport card
    • Life insurance
    • Lunch card
    • A partial reimbursement of the cost of an English language course
    • Possibility to learn Korean for free
    • Variety of discounts (Samsung products, theaters, restaurants)
    • Unlimited free access to Copernicus Science Center for you and your friends
    • Possibility to test new Samsung products
  • Location:
    • Office in Warsaw Spire near metro station (remote work during the pandemic)
    • Attractive relocation package
    • Hybrid model of work - 3 days from the office per week
Interested?
Apply!

The administrator of your personal data is SAMSUNG ELECTRONICS POLSKA Sp. z o.o., with its registered office in Warsaw, at: ul. Postępu 14, 02-676 Warsaw. You will find more information about the processing of personal data after clicking the "Apply" button.

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Administratorem Pana/Pani danych osobowych jest SAMSUNG ELECTRONICS POLSKA Sp. z o.o., z siedzibą w Warszawie, adres: ul. Postępu 14, 02-676 Warszawa. Więcej informacji na temat przetwarzania danych osobowych znajdzie Pan/Pani po kliknięciu w przycisk „Aplikuj”.

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