SAMSUNG - The Future Belongs to Those Who Make It

QA Customer Service Specialist with German

About the project

As a result of being fast growing organization, we are expanding our scope and the level of customer satisfaction in European countries. We are looking for multilingual people with good knowledge of particular languages.

The main role of the Team is to analyze the global Voice of Customer, collaborate with an international team, and have an opportunity to participate in language tests on Samsung's native apps across various mobile devices. If you're passionate about languages and eager to dive into cutting-edge mobile technology apply for this position.

Role and Responsibilities

  • Monitoring posts related to Android devices on dedicated forum and selected Social Media
  • Analysing customer suggestions related to new features of Mobile devices
  • Reporting market trends based on dedicated forum
  • Performing various language verification in assigned area
    (example: translations, podcasts verification etc.)
  • Reconstruct customer problems in laboratory environment
  • Communication with related departments (HQ, R&D, Customer Service)

Skills and Qualifications

  • At least C1 or Native of German language
  • Good English level (both written and spoken)
  • Quality-focus and attention to details
  • Ability to analyse customer posts/suggestion
  • Ability to write posts in assigned area according to current standards
  • Great communication skills, positive attitude and team-work approach

Nice to have

  • Knowledge of products with Android operation system
  • Knowledge of Samsung Mobile phones portfolio

We offer

  • Team:
    • Friendly working atmosphere
    • Wide range of trainings and a huge support in developing algorithmic skills
    • Opportunity to work in multiple projects
    • Working with the latest technologies on the market
    • Monthly integration budget
    • Possibility to attend local and foreign conferences
    • Start of work between 7 a.m. and 10 a.m.
  • Equipment:
    • PC workstation/Laptop + 2 external monitors
  • Benefits:
    • Private medical care (possibility to add family members for free)
    • Multisport card
    • Life insurance
    • Lunch card
    • A partial reimbursement of the cost of an English language course
    • Possibility to learn Korean for free
    • Variety of discounts (Samsung products, theaters, restaurants)
    • Unlimited free access to Copernicus Science Center for you and your friends
    • Possibility to test new Samsung products
  • Location:
    • Office in Warsaw Spire near metro station
    • Hybrid model – working 3 days from the office per week
    • Attractive relocation package
Interested?
Apply!

The administrator of your personal data is SAMSUNG ELECTRONICS POLSKA Sp. z o.o., with its registered office in Warsaw, at: ul. Postępu 14, 02-676 Warsaw. You will find more information about the processing of personal data after clicking the "Apply" button.

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Administratorem Pana/Pani danych osobowych jest SAMSUNG ELECTRONICS POLSKA Sp. z o.o., z siedzibą w Warszawie, adres: ul. Postępu 14, 02-676 Warszawa. Więcej informacji na temat przetwarzania danych osobowych znajdzie Pan/Pani po kliknięciu w przycisk „Aplikuj”.

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